corong99 Casino & Sportsbook Data Care

This page describes what we collect when you use corong99 and how we keep that data protected. We handle payment details, identity documents, and betting history—sensitive information that demands clear disclosure and genuine care. Rather than hiding behind legal jargon, we explain plainly what we do, why we do it, and what rights you retain over your information at every stage of your account lifecycle.

Our approach to data privacy reflects our broader commitment to transparency and service quality. Users accessing corong99 from Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta trust us with the same information—there is no tiered privacy, no hidden processing, and no audience stratification. We process your data because operating a regulated gaming platform requires it, not because we seek to monetise your profile through third-party sales.

The sections below cover what we collect, how we use it, how long we keep it, and what you can do if you have questions or concerns. Our multilingual support team is available 24/7 to clarify any part of this policy or to help you exercise your data rights.

What We Collect and Why

We collect your legal name, date of birth, identity document number (national ID or passport), email address, and phone number when you register an account on corong99. We request this information because gaming regulation in supported jurisdictions requires identity verification before deposit or withdrawal. Without this data, we cannot legally operate your account. We do not collect this information for marketing profiling—we collect it because the law mandates it.

When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers via mobile banking, local payment, online payment, or e-wallet, we receive transaction records from those payment processors. We log the amount, timestamp, and method. We do this to prevent fraud, to reconcile your balance with settlement records, and to comply with financial reporting obligations. We also collect data about your betting activity—which markets you view, which wagers you place, and the outcome of those wagers. This helps us detect suspicious patterns and ensure fair settlement.

How We Use Your Information

We use your identity information to verify who you are before we allow deposits or withdrawals—this is identity confirmation, not surveillance. We use payment data to track your balance, to process transfers, and to maintain audit records required by law. We use betting history to settle markets fairly and to detect patterns that might indicate fraud or system abuse. We use device and connection data to prevent account takeover and to identify if someone is accessing your account from an unexpected location without permission.

We do not sell your personal data to advertisers, brokers, or marketing agencies. We do not use your name or contact details to send unsolicited promotions. We may send you service notifications (e.g., deposit confirmation, withdrawal pending, support replies) because these are essential to account operation. If you wish to opt out of non-essential notifications, our support team can adjust your preferences.

Third Parties and Data Sharing

We rely on third parties to operate corong99: payment processors handle your deposits and withdrawals; identity verification services confirm your documents; cloud hosting providers store our databases; and fraud-detection services analyse patterns for suspicious activity. We share only the data these partners need to do their jobs. A payment processor receives your transaction details; an identity verifier receives your document number; a hosting provider receives anonymised activity logs. No third party receives your full profile.

We require all processors to sign data-protection agreements that restrict how they use your information. If a third party is breached or misuses data, we hold them accountable. You retain the right to know who processes your data, and our support team can provide details about which vendors handle which elements of your account.

Cookies and Tracking

We use cookies to maintain your session, to remember your language preference, and to detect fraudulent activity. Session cookies expire when you log out; preference cookies remain until you delete them. We do not use cookies to track you across other websites or to build a marketing profile. We do use browser fingerprinting (a snapshot of your device settings) to identify if someone has compromised your account. This is a security measure, not a surveillance measure.

Your Rights on corong99

You have the right to access all data we hold about you. Contact our support team and we will provide a complete export of your personal information, betting history, and account records within five business days. You have the right to correct inaccurate information—if your email address is wrong or your phone number changed, you can update these details in your account settings. You have the right to delete your account and associated data, though we retain anonymised records for the period required by law to comply with gaming regulations and tax reporting.

You have the right to object to processing for certain purposes. For example, if we use your data for fraud detection and you believe our suspicion is unfounded, you can request a manual review by a human analyst. You also have the right to lodge a complaint with the data protection authority in your jurisdiction if you believe we have mishandled your information. We will cooperate fully with any regulatory inquiry.

How Long We Keep Your Data

We retain active account data (name, identity, contact details, payment records) for as long as your account remains open. Once you close your account, we keep anonymised transaction records and audit logs for seven years to comply with tax and gaming regulations. We delete personal identifiers (name, address, document number) within 30 days of account closure, though we may retain anonymised data indefinitely for statistical or regulatory purposes. During holiday periods like Idul Fitri or Idul Adha, data processing timelines may extend slightly due to reduced staffing, but we do not change our retention windows.

Data Transfers and Jurisdiction

Our servers may sit outside Indonesia, in data centres operated by our cloud provider. Your data may be processed in jurisdictions with different privacy laws. By registering on corong99, you acknowledge that your data may be transferred internationally, but we ensure that processing standards meet or exceed Indonesian requirements regardless of where the data physically resides. We use encryption in transit and at rest to protect your information during any transfer.

corong99 operates only in jurisdictions where local law permits gaming and betting activity. If your location falls outside our supported regions, we do not process your data—we refuse registration or suspend your account if we discover unauthorised access from a restricted jurisdiction. Our compliance with jurisdiction restrictions is non-negotiable.

Contact and Dispute Resolution

If you have questions about our privacy practices, if you wish to exercise your data rights, or if you believe we have mishandled your information, contact our customer supportthrough your account or via the contact channels listed on corong99. Our team responds in English and local languages within two business hours during office hours, and within 24 hours at other times. For data-access requests or deletion requests, we aim to respond within five business days. If you are not satisfied with our response, you may escalate to the data protection authority in your jurisdiction, and we will cooperate with any formal inquiry.