corong99 Platform Account and Service Terms & Conditions

These terms govern your relationship with corong99 and define what we expect from you as a user, and what you can expect from us. We operate a gaming platform available in supported jurisdictions where local law permits betting and gaming activity. When you register an account on corong99, you accept these conditions and agree to follow the rules we set out here—not as restrictions to impose friction, but as standards that protect both you and our platform.

Our terms cover the lifecycle of your account: how you open it, what information we collect during identity verification, how deposits and withdrawals work through our integrated payment channels (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, e-wallet), and what happens if disputes arise. We also explain your rights and our responsibilities, including how we handle your personal data and what happens if you need account recovery or support.

This is not a legal document wrapped in impenetrable jargon—it is our plain-language explanation of how we operate corong99 and what we ask of you. If any section is unclear, our multilingual support team stands ready to clarify your rights and our obligations at any point during your account lifetime.

How We Handle Your Account on corong99

When you join corong99, we ask for basic information: your legal name, date of birth, contact details, and identity document number. This information serves two purposes: it lets us verify that you are who you say you are, and it fulfils our compliance obligations in each jurisdiction where we operate. We do not collect identity details for marketing purposes—we collect them because gaming regulations across Indonesia and our supported regions require us to confirm that accounts map to real, verified individuals.

Your account must remain under your sole control. You are responsible for keeping your password secure, for not sharing your login credentials with anyone else, and for notifying us immediately if you suspect unauthorised access. If your account is compromised and someone else uses it without permission, we will investigate, but you must alert us as soon as you notice. We cannot protect what we do not know about.

Our Policy on Deposits and Withdrawals

We integrate eight payment methods to make funding your account straightforward. E-wallet deposits through DANA, e-wallet, mobile banking, local payment, or online payment settle instantly when you authorise the transfer from your wallet app. Bank transfers using e-wallet, mobile banking, local payment, or online payment virtual accounts arrive within the windows those banks set—typically moments for same-bank transfers, 1–3 business days for cross-bank. e-wallet scanning offers a ninth option. We charge no deposit fees; your balance reflects the full amount you transfer.

Withdrawals follow the same logic: funds return to your original deposit method. If you deposited via mobile banking, your withdrawal posts to local payment. If you transferred from a online payment account, we send funds back to e-wallet. This return-to-source approach prevents confusion and ensures you recognise the incoming transfer. We validate your identity before processing withdrawals, confirming that the withdrawal account matches your verified profile on corong99. You can withdraw at any time—we do not lock balances or restrict when you initiate a withdrawal.

Settlement times for withdrawals depend on your payment provider, not corong99. We initiate the transaction immediately once you request it; the receiving bank or e-wallet then processes their end. If you withdraw during a holiday window like Idul Fitri or Idul Adha, some payment processors may experience delays, but we have no control over those timelines. Our support team can track your withdrawal status if you have concerns.

How We Settle Markets and Handle Disputes

Markets on corong99—whether football fixtures, esports tournaments, or live-dealer games—settle according to rules we publish before you place a wager. Football matches settle once the official league organiser confirms the final result. Live-dealer games settle in real time as the dealer confirms the outcome. Esports fixtures settle once the match is concluded and the result is official. We do not hold disputes over settled markets just because someone disagrees with an outcome—we settle based on the official source (league, broadcaster, or game house), and that settlement is final.

If you believe a market was settled incorrectly—for example, if we credited a win to the wrong team due to a data error—you have the right to dispute it. You must contact our support team within 48 hours of settlement with evidence (screenshot of your wager, link to the official result, etc.). We review the dispute, consult official sources, and correct the settlement if we made an error. If the settlement was correct, we explain our reasoning. We do not reverse settlements based on opinion or prediction—only based on demonstrable error in how we applied our published rules.

Our Commitments and Your Rights on corong99

We commit to keeping your personal information encrypted and never sharing it with third parties for marketing. Your name, identity document, and payment details exist solely to operate your account and meet regulatory compliance. We store this data securely and retain it only for as long as your account remains active plus the time required by law to maintain records.

You have the right to access your account data at any time, to correct information that is inaccurate, and to request deletion of your account if you no longer wish to use corong99. Account deletion wipes your playing history and personal details from our active systems, though we retain anonymised records for compliance purposes for the duration required by law. You also have the right to close your account without penalty—no cancellation fees, no forced retention periods.

We operate corong99 across supported jurisdictions where local law permits gaming and betting activity. If your location falls outside our supported regions, we cannot provide service, and we will refuse registration or suspend your account if we discover you are accessing corong99 from a restricted jurisdiction. This is not our preference—it is a requirement of the laws we must follow in each region where we operate.

Service Availability and Jurisdiction Notice

corong99 is available only in jurisdictions where applicable law permits online gaming and betting activity. Supported jurisdictions, service terms, and available markets may change at any time based on regulatory decisions or business considerations. If your region is no longer supported, we will notify you of any changes to your account status and allow reasonable time for you to withdraw your balance before service restrictions take effect. We do not unilaterally freeze accounts without notice or opportunity for withdrawal.

Our terms may be updated periodically to reflect changes in regulation, technology, or business practice. We will announce material changes through your account and provide a grace period before new terms take effect. Continued use of corong99 after the grace period constitutes acceptance of revised terms. If you do not accept changes, you have the right to close your account and withdraw your balance before the new terms activate.

corong99 operates under these principles: we are transparent about how we work, we respect your funds and personal information, we settle markets fairly according to published rules, and we assist you through multilingual support whenever questions arise. These terms reflect those commitments. If you have questions about any provision—whether related to deposits, withdrawals, account opening, dispute resolution, or jurisdiction notice—contact our customer supportvia your preferred channel.